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2013 News Archive

Christmas Office Hours & Refuse Collection - Thursday, December 19, 2013

 E S T A T E S  O F F I C E  C H R I S T M A S  O P E N  H O U R S 
20th December – Closed for staff leave
24th December – 8am – 1pm
25th December - CLOSED
26th December – CLOSED
27th December – 10am – 4pm
30th December – Closed for staff leave
31st December – Closed for staff leave 

R E F U S E  C O L L E C T I O N
24th December - Refuse Collection
25th December – No Recycling Collection
27th December - Refuse Collection
31st December – Refuse Collection

Merry Christmas and a Happy New Year from the Ealing Village Team of directors and Bruton Street Management.

BBQ Removal - Last Chance - Monday, November 18, 2013
Please remove all BBQs from the lawns and boundaries, storing them away for the winter.
Any BBQs that remain outside after today will be disposed of.
Further information from The Estates Office on 0208 991 0815.  
Hot and Cold Water Disruption in Blocks 4 & 5 - Wednesday, November 13, 2013
The cold water supply will only be turned off to flats 89 - 96. The hot and cold water will be turned off on Thursday 14th November 2013. This is to allow a flat to renew their stopcocks. The water will be turned off at 09:30am. The water is expected to be off for 5-6 hours. If you find that you have no water coming from your taps please ensure that you turn them off again. 
Tree Felling - Friday, November 8, 2013
The large Horse Chestnut tree in front of the tennis court is in being felled today in line with Ealing Council’s tree officer's recommendation.
Horse Chestnuts were introduced to Britain in the 16th Century and this particular tree probably pre-dates the construction of Ealing Village. The tree will be replaced with a native tree and advice will be sought on the selection of a disease resistant species.  
Tree Successfully Removed - Saturday, November 2, 2013
The fallen sycamore tree was successfully removed with use of a crane from the rear of Block 4 on Thursday. The area now has been made safe.
Plans are underway to reinstate the collapsed boundary wall. For further information contact the estates office. 
Barbeques - Removal - Saturday, November 2, 2013
Please remove all bbqs from the lawns and boundaries, storing them away for the winter.

Any bbqs that remain outside after 15th November will be disposed of.

Further information from The Estates Office on 0208 991 0815. 
Fallen Tree Removal - Wednesday, October 30, 2013
A crane will attend, outside block 4, early morning, Thursday 31 October 2013 to assist with the removal of the fallen tree. Residents are asked not to park outside block 4 during the day, so that the crane can get access and remove any vehicles that are not being used. Cones will be placed outside the block to reserve the place needed. 
Planned Water Outage - Monday, October 28, 2013
The hot and cold water supplies will not be switched off today for essential works. This is due to the heating engineers being unable to reach Ealing Village as a consequence of the adverse weather conditions. The work will be rescheduled for next week.
Tree Loss - Behind Block 4 - Monday, October 28, 2013
Due to the high winds, a tree fell behind block 4. This is currently being worked on by tree surgeons to remove it from the building. 
Front Gates - Wednesday, October 23, 2013
The front gates are now fully operational, working on the same timings as before. 
Pool Closure - Wednesday, October 23, 2013
The pool has now been closed for the winter as the weather does not support continued usage. This is the longest period we have been able to keep the pool open for resident's use and we will be looking to re-open next May as normal. 
Entrance Gates - Monday, October 14, 2013

Alan March, the Estate Manager, has been exploring contract options for planned and responsive maintenance of the main car entrance gates.  We wish to use the new company to carry out all future works to the gate opening system.  The gates have been inspected by the new company and we expect to receive their proposal for the necessary remedial works shortly.

We apologise that the gates have been out of service, but our aim is to find a long term solution to the gates that we believe have been somewhat problematic in the past. We expect to see them back up and running shortly and will announce more news here.

Bruton Street Management

Service Charge Payments - Thursday, October 10, 2013
Leaseholders are asked to make arrangements for the payment of their service charge to Bruton Street Management. The service charge is payable in advance in June and December. Alternatively lessees can continue the current arrangement of setting up a monthly in advance standing order. Those who have been paying by standing order should have now had that cancelled by Crabtree and it will need to be set up again with Bruton Street.

The banking details are:
Bruton Street (Management) Ltd Client Account - Ealing Village
Sort code: 40-03-28
Account number: 1366 8444
Ref: EV (your flat number).

The service charge trust account is held at HSBC Holborn Circus, EC1.
For service charge enquiries please contact Bruton Street Management on 020 7495 5858. 
Heating - Saving Costs & Increasing Comfort - Wednesday, October 9, 2013
The heating was successfully switched on on time. During this warm weather period, the heating will be manually turned off in the daytime to improve comfort for residents. This should stop unnecessary energy consumption and reduce costs. This is managed on a day to day basis by the estate manager until the thermostatic controls can be trialled. 
Estates Manager - Friday, October 4, 2013
Alan March, Ealing Village's estate manager, is your main point of contact for day to day maintenance issues that arise in respect of the communal areas and services.

The estates office is located at the end of the garages between blocks 2 and 3. Please do go and say hello. If he's not there he will be walking the estate.

The estate office is open between 8am and 1pm and 2pm and 6pm.

Alan can be contacted at or on 020 8991 0815.

Alan can receive parcels and other deliveries for you. A key holding service will also be introduced shortly.
Communal Heating System - Tuesday, October 1, 2013
The heating has been turned on as per the lease.

Notice of shut offs will be provided via the website ( or via Ealing Village’s twitter account (

The heating system will be de-activated again on 1st May 2013, for the summer season.

Please note that radiators will need bleeding, probably several times, due to the drain-downs that have occurred during the summer, to gain maximum output from them.

The ambient temperature sensors, which control the heating dependant on the outside temperature, are being serviced and will be in full service soon, to reduce the heating costs should the temperature rise. 
Tree Works - Sunday, September 22, 2013
The large Horse Chestnut tree in front of the tennis court is in decline and following an inspection by Ealing Council’s tree officer, it is recommended that the tree is felled.
Horse Chestnuts were introduced to Britain in the 16th Century and this particular tree probably pre-dates the construction of Ealing Village. The tree will be replaced with a native tree and advice will be sought on the selection of a disease resistant species.
Maintenance & Redecoration - Lodges - Sunday, September 22, 2013
The planned maintenance and redecoration of the lodges has been completed. The exterior works applied the robust Dulux Weathershield system. Interior communal area works included full redecoration of the staircases, new flooring and the introduction of residents' noticeboards.

All works at Ealing Village are managed, inspected and signed off by Hunter Price before payment to the contractors. A percentage of the contract sum is retained for several months to ensure snags are resolved by the contractor. 
Open Meeting - Saturday, September 14, 2013
The next open meeting for leaseholders and residents will be on Tuesday 17th September, from 7pm to 8.30pm. Residents are welcome to drop in at the clubhouse at any time to meet the new estates management team, which will taking over management of the estate from 1st October. 
Car Clubs - Saturday, September 7, 2013
Ealing Village has partnered with two car club operators to offer discounts to residents.
Zipcar is offering Ealing Village residents £50 worth of drive time, while City Car Club is offering Ealing Village residents £30 drive time.
Car clubs operate in the same way as car hire but members can book out a car for as litte as half an hour.
City Car Club has cars located at Station Road, North Ealing. The nearest Zipcar vehicle is on Westbury Road.
Zipcar estimates that its members save on average £3,162 per year, compared to owning a car. 

To take up the City Car Club offer call 0845 330 1234 or visit: and quote "EAL207".
To take up the Zipcar offer visit and quote "DEVOFFER50". 
Communal Stairwells - Saturday, September 7, 2013
The walls and ceilings of communal staircases in blocks 1, 3, 4 and 5 were cleaned today to remove scuff marks and stains. The cleaning supplemented the recent re-painting of targeted areas of walls and ceilings in the staircases and entrances. This approach aims to maintain a good appearance of communal areas, while minimising costs. This was a one-off clean of ceilings and walls, which is not usually part of the weekly clean of staircases.
Block 2 was excluded from the programme because all of its staircases will be first to be fully redecorated as part of the forthcoming major works programme.
From 1st October cleaning services will be directed and quality checked by Bruton Street Management, under Ealing Village's new on site estates manager.  
Clubhouse - Pest Control - Tuesday, September 3, 2013
Derman Pest Control plan to treat the clubhouse for cockroaches tomorrow morning (Wednesday 4 September) at 6.30 am – they have asked that residents do not enter the clubhouse until 9.30 am. 
Tree Works - Thursday, August 29, 2013
A branch of the tree in front of the tennis court collapsed this morning. The area has been cordoned off. The tree had already been identified as in decline as it is a mature specimen that is likely to pre-date Ealing Village. The council's tree officer will be asked to inspect the tree and advise on suitable management of the remaining tree. As the tree is in decline it may have to be felled and replaced. 
New Estates Management - Thursday, August 29, 2013
From 1st October 2013 Ealing Village will be managed by Bruton Street Management.

Branislav Pudar joins the Ealing Village team on 27th August as your on-site estates manager.
Brano has over 13 years estates management experience, including as a property manager for the Crown Estate.

Throughout September Brano will be setting up new management systems in preparation for hand-over from Crabtree on 1st October. Brano will be based in the estates office, located behind Block 2.

Until 1st October service requests and enquiries should still be directed to Tom Lloyd at Crabtree on: 020 7963 8686

Further information on the transition to Bruton Street Management will be distributed to all leaseholders and residents throughout September. 
Leaseholder Responsibility for Leaks - Tuesday, August 20, 2013
Leaks and water ingress can be a fairly common problem at Ealing Village. The source of leaks can include: central heating pipes, hot and cold water pipes, windows and surounds, lintels and also cracks in balconies. Cyclical maintenance and also the forthcoming major works programme aims to prevent or resolve most of these issues.

Pipes that exclusively serve a particular flat, however, are the responsibility of the leaseholder to maintain and repair. In addition, it is their responsibility to pay for the repair of any damage to other flats or communal parts due to a leak from pipes that exclusively serves their flat.

It is possible to claim for damage caused by leaks on the communal buildings insurance. However, the policy excess for water damage is £2,000. This comparatively high premium is due to the frequency of past leaks at Ealing Village. This is, however, lower than insurance premiums at other estates.
It is strongly recommended that leaseholders carry out preventative checks on water and heating pipes that serve their own flat, including under baths. This could reduce future costs and inconvenience.
Suspected leaks in communal areas should be reported to  
Fence Breaches - Railway Fence - Tuesday, August 20, 2013
There has been a hole cut in the railway fence inside the children's play area, beside the tennis court. This leads directly onto the railway lines. This has been reported to Crabtree for a temporary fix and to the rail companies for their attention. Children should not be left unsupervised in this area until it is made safe. 
Pool Codes - Monday, August 12, 2013
Pool codes are issued automatically once the access forms have been completed, no confirmation is given. The codes are 4 numerals that make up your flat number followed by the 4 numeral pin you have chosen and written on the form. As many zeros as necessary precede your flat number to make a total of 4 numerals, for example flat 1 will be 0001, flat 11 will be 0011 and flat 111 will be 0111.
You will also require the security key as well.
If you do not have a key please contact Tom Lloyd at Crabtree who will arrange to replace your flat's security key following a replacement fee being made.
Please do not try to keep the gate wedged open, as we have small children who could enter the pool unsupervised and be at risk of drowning.
Any new forms should be posted in the Estates Office between blocks 2 and 3 before 5 PM Thursday 15 August for the next code updates. read more ...
Heating System Update - Saturday, August 10, 2013
The heating system will be drained down on 16th August 2013. Leaseholders can arrange to undertake repairs to radiators within their flats from Saturday 17th August 2013 to Monday 23rd September 2013.
All work must be finished by 1:00pm on Monday 23rd September 2013 as the engineers will be refilling the system, and any uncompleted works may cause leaks, which the Management Company will not be held responsible for.
The heating system will be re-activated again on 1st October 2013, for the winter season.  
Vehicle Gates - Tuesday, August 6, 2013
The main vehicle gates have been repaired and are now fully operational. The gate's hinges were strengthened to enable use throughout the day. 
Clubhouse External Decoration - Friday, August 2, 2013
Parts of the clubhouse, in particular the entrance door and some windows, are being redecorated over the next few days. Residents are requested to take care to avoid touching wet paint during this time. 
Pool Cover - Friday, August 2, 2013
All swimmers are requested to use the pool cover, ensuring that the pool is covered following their swim so that the water retains its temperature and reduces the amount of chemicals needed 
Hot Water System Drain Down - Friday 2nd August - Monday, July 29, 2013
Please be aware of the following announcement from Crabtree:

We write to make residents aware that the hot water system is being drained down on Friday 2nd August between 10:00am and 1:00pm, in light of refurbishments to one of the flats.

Tom Lloyd MIRPM 
Recycling & Refuse Collection - Sunday, July 28, 2013
Residents are reminded that recycling and refuse collection takes place from rear staircases every week. Refuse and recycling should not be left on the clubhouse veranda as this is not a collection point. 
Smoking & Communal Parts - Sunday, July 28, 2013
Several complaints have been received regarding smoking in different parts of the estate, including the pool area where it is prohibited. Residents are concerned about the impact of passive smoking from flat to flat and flat to communal area smoke and also untidiness caused by extinguishing or discarding cigarette butts on the grounds. The latter requires regular additional cleaning, therefore adds to the cost of running the estate. It is requested that residents are aware of these issues when smoking and are considerate to their neighbours.

We would therefore be grateful if residents could make a concerted effort to dispose of their cigarette butts in bins or ashtrays and not around the common parts of the block, balconies or service stairs.

Further information is available from 
Watering Plants Request for Assistance - Sunday, July 28, 2013
In this hot and dry weather new shrubs and plants in front of ground floor flats may struggle to survive. If any residents have a watering can it would be helpful if the plants could be watered occasionally. The gardeners visit once a week, therefore regular watering by the team of gardeners is not possible. Thank you for your assistance. 
Tennis Court Refurbishment - Sunday, July 28, 2013
The refurbishment of the tennis court has been completed. The surface paint is dry and the court is be open for residents to use. 
Vehicle Gates - Sunday, July 28, 2013
The vehicle gates will left in the open position for several weeks to enable the hinges to be strengthened and maintenance repairs to take place. 
Pool Area Safety Alarm - Sunday, July 28, 2013
The pool alarm has been upgraded to make it more audible to residents.

The alarm will be switched on at 10.30am today and at 6pm on Monday so residents can recognise it.

Drowning Incidents

The alarm button is located on one of the clubhouse middle pillars in front of the French doors. If a pool user appears to be in difficulty the rescuing person should:

• Assess the situation quickly.

• Additional assistance should be summoned from pool area by using the alarm.

If you hear the alarm please call the emergency services by dialling 999. The location of this pool is: Ealing Village clubhouse, London, W5 2EB.

If safe to do so, perform an appropriate rescue (talk, indicate, reach, throw, swim with aid, swim and tow).

There is a retrieval hook located on the fence at the deep end. Buoyancy aids are hanging on the perimeter fencing. First Aid boxes are located on the exterior wall of the clubhouse next to the Men’s toilets.

The key to disable alarm is located on top of the first aid box attached to the exterior clubhouse wall. 
Clubhouse Bookings - Sunday, July 28, 2013
The clubhouse is available for private events during the day and evenings. These can be booked via the website at:

Earlier this week the clubhouse was successfully used during the daytime for an event to provide support for young people in setting up their own enterprises and accessing government grants and loans. The clubhouse can also be used for weddings, parties, dance classes and training workshops.

All of the income from clubhouse bookings is reinvested in the clubhouse to benefit the community. 
Water System Cleaning - Saturday, July 6, 2013
The heating and hot water engineers have carried out a deep clean of the water system. This may cause some water from taps to be discoloured. The discoloured water is harmless. Residents are advised to run their taps for several minutes until the discoloured water has drained. 
Wimbledon Men's Final - Saturday, July 6, 2013
The Clubhouse has been reserved for all residents and guests to enjoy the Men's Wimbledon Final on Sunday from 1.30pm. All residents and guests are welcome. 
Tree Works - Wednesday, July 3, 2013
The team of tree surgeons will be working today behind Block 4 and also in the tennis court area to remove unsafe branches. 
Garages Available to Rent - Sunday, June 30, 2013
Ealing Village has a number of garages available for residents to rent. Anyone interested should contact Tom Lloyd at: 
Cyclical Maintenance & External Painting Update - Sunday, June 30, 2013
Work to replace part of the roof on the northern lodge has commenced, following the arrival of a stock of roof tiles to match the original design and colour.

Scaffolding has been erected on the southern lodgehouse for external painting of the building.

An inspection of works to the clubhouse, carried out by architects Hunter Price, has found that some of the external works did not meet the standard in the original specification, therefore will be carried out again at no additional cost to Ealing Village. Each phase of works is inspected and signed-off by the team of architects before payment is made to contractors. 
Fitness Club Membership Offer - Sunday, June 30, 2013
Eden Fitness is offering Ealing Village residents a discounted membership rate:

· Joining Fee: £75.00 (Including Joining Pack)

· Monthly payments: £60.00 (usually £70).

· Advanced Payment: £600.00 (usually £700). Pay for ten months and get two months extra free.

Please contact Victoria Pratt on 020 8799 5740 for more information quoting ‘Ealing Village’.

Hot Water Outages - Saturday, June 29, 2013
Please note that the hot water boilers are being de-scaled on Monday 1st July, which is likely to take all day to complete. As a result of these works residents may experience minor disruption to the hot water system on Monday.

Also the hot water system is being drained down on Tuesday 2nd July between 10:00am and 2:00pm to facilitate works to the flats.

Block 2 (24-48) will also have the cold water storage tanks drained down on Tuesday 2nd July between 10:00am and 2:00pm, as part of the same works.

We apologise in advance for any inconvenience that this may cause.

If you have any concerns or queries please contact Tom Lloyd at 
Manhole Cover & Footway Damage - Saturday, June 29, 2013
An Interlink delivery van damaged the footway and manhole cover outside block three. The incident was photographed and full repair costs will be recovered from Interlink. Residents are asked to take care in this area of the estate until the repair work takes place. 
Major Works - Reference Documents - Tuesday, May 28, 2013
Detailed information on major works and reference documents are available to registered leaseholders and shareholders at
The documents available are:
EVL - Block 2 windows dilapidations survey
EVL - Crittle Window Price Chart
EVL - Major Works Process - Procedure - implementation
EVL - Major Works - Update April 2012
EV - Manor Court case study
EV - Lichfield Court case study
Hunter Price 2012
Hunter Price Initial Report
Hunter Price 2012 Full Report
Finnigans 2010
EVL Feasibility Report - Executive Summary
EVL Restoration - Feasibility Report
EVL Restoration - Feasibility Report - Appendix F - M&E report & Costs
EVL Restoration - Feasibility Report - Appendix C - Schedule of Photographs
EVL Restoration - Feasibility Report - Appendices A, B, D & E
DS Partnership Report 2008
Landers Report 2007
Falling Tree - Tuesday, May 21, 2013

 The tree has been dealt with by a tree surgeon and should no longer pose a threat. Other tree issues have been identified is the same area and will be dealt with through the normal maintenance process.

Tennis Court & Pool Fencing - Tuesday, May 21, 2013

Refurbishment and repainting of the tennis court surface and replacement of the fencing around the tennis court and swimming pool commences on 21st May. The work will take approximately ten days to complete.

Temporary fencing will be erected around the pool during this time to ensure it is safe. However, residents are strongly adviced to take additional care, in particular supervising children on the lawns, during the works.  Any safety concerns should be reported immediately to Tom Lloyd on 020 7963 8686.

Falling Tree & Tree Works - Saturday, May 18, 2013

Falling Tree
A large tree has broken from the bottom of its trunk behind block four, adjacent to the scaffolding. It is currently supported by another tree. Residents are requested not to pass through this area until urgent works take place to remove the tree and make the area safe. This has been examined by a tree surgeon and assessed as not in immediate danger of falling. Works will start on Monday.

London Plane Tree
Gardening and grounds works at Ealing Village this week included the replacement of the previously felled tree on Hanger Lane with a London Plane. A silver birch will also be planted in this area. The London Plane is ideal for this location because this species of tree absorbs air pollution. Hairs on young shoots and leaves help to trap particulate pollution.
Around a plane tree you will also find lots of pieces of bark, and the bark is covered in lots of tiny pores which get clogged with dirt. By shedding the bark on a regular basis, it manages to always have some clean bark to breathe through. It claimed that London plane trees can therefore remove 85% of some pollution from the surrounding air.

The Pool Has Opened - Friday, May 10, 2013
The pool opened this afternoon for use by the residents. A substantial amount of tidying of of the pool surround has taken place. Signs have been placed so as not to ruin the pump house's looks, as have the brackets for the pool tools. The paving has been jet washed and the pool repainted. New plants have been added to increase the look of the area.
It is already evident that the high winds are causing a huge amount of blossom and leaf litter to enter the water. The pool is brushed and cleaned every morning, but the debris quickly returns in the current conditions. We are exploring options to deal with the visual impact and the physical impact on the pump machinery and filters.
That being said, please enjoy and make sure you submit the gate code forms to the Estate Office by midday Saturday 11th May. The water temperature is currently 15C 
Pool Preparations - Update - Tuesday, May 7, 2013

The final stages of the pool preparation are taking place. The pool has been filled with fresh water and will now undergo treatment using strong chemicals to make it fit for use. There will be a high concentration of chemicals which will make the water unusable and harmful for several days, so please do not attempt to gain access and use it, no matter how tempting this may be.

Rear Staircases - Sunday, May 5, 2013
A structural survey has found that the rear staircase to flats 73 to 80 is no longer structurally sound or safe to use. Affected residents have already been informed. Consequently, a scaffold staircase has been designed and is being erected around the existing staircase.
The other rear staircases are also being surveyed to ensure they are on good condition.
Works to rear stairs, which will be either replacement or repairs, will take place as part of the major works programme.
Further information is available from Tom Lloyd at 
Pool Preparations - Update - Sunday, May 5, 2013
The pool has been prepared and painted with the specialist paint and is now curing. Filling the pool will start on Monday evening, then chlorine and other chemicals will be added during the week, so opening is still on schedule for next week. 
Heating - Switch Off Completed - Wednesday, May 1, 2013
The heating was switched off today as scheduled and will be turned on again on October 1st 2013 
Swimming Pool - Preparation for Opening - Tuesday, April 30, 2013
So far the swimming pool works are on track to open in the second week of May. The pool has been drained and cleaned. There are some weeping cracks that are being worked on and some surface preparation will take place. Some basic redecoration to the external areas is taking place, to tidy up the pool area. The whole pool interior will be repainted this week, dependant upon the weather. Various pool electrics are being updated prior to opening. 
Heating - Switch Off - Tuesday, April 30, 2013
A reminder that the heating will be switched off tomorrow, in accordance with the terms of the lease. Hot water will not be affected. 
Rear Staircase Structural Survey - Tuesday, April 30, 2013
A structural survey of the rear staircases is taking place this week. The surveyor's name is David Banks. David will be inspecting each staircase during the day. The survey results will be used to establish necessary works which will be delivered as part of the major works programme.

Further information is available from Tom Lloyd at 
Cyclical Maintenance Update - Friday, April 26, 2013
As part of the cyclical maintenance programme, flashings on parts of the roof and chimneys of the blocks are being repaired today and over next week to reduce the possibility of water ingress. As such, please be aware that there will be workers on the roofs.

For further details of estates works please contact Tom Lloyd at 
Site Security - Friday, April 26, 2013
New lighting has been installed on the boundary wall between the northern lodge house and the cycle parking, behind block 5. This is to improve safety and security on the site.

As we approach the warmer months residents are reminded to take care to close all of their windows before leaving their flats to reduce the possibility of opportunist burglaries. Anyone seen acting suspiciously on site should be reported to the Police, who actively encourage the reporting of suspicious persons. 
Pool Preparations - Update - Friday, April 26, 2013
The pool has now been drained. The next stage is to clean all the debris from the pool interior, which is scheduled for this Sunday. Following this, the whole interior will be prepared and painted with a specialist paint by local painters. The pool opening is still on schedule for the second week in May, although if the weather holds, this may be sooner. 
Communal Heating Turn Off - 1st May - Tuesday, April 23, 2013
The summer months will be used to investigate any leaks in the pipe work and carry out routine maintenance.
Leaseholders also will be informed of a period of time during the summer when the heating system will be drained down as this will be the opportunity to carry out repairs to radiators or have fitted thermostatic valves.
Further information is available from Tom Lloyd at 
Picnic Benches & Barbeques - Sunday, April 21, 2013
The picnic benches have been positioned on the lawns for residents to use during the summer.
Residents are allowed to have barbeques on the lawns. These can be stored in the boundary tree and hedgerow overnight and when not in use during the summer. Barbeques are not allowed under balconies or anywhere close to the buildings.
Residents are requested to keep noise to an absolute minimum, including not playing amplified music; and also collect any litter and tidy up after themselves.
The pool is being prepared for May opening, including jet washing all dry areas, draining and painting the pool and installing a new fence.
Other works this week include tidying the gardens, trimming lawn edges and replacing a collapsed fence adjacent to the cycle parking and communal allotments.
Maintainance requests should be sent to Tom Lloyd at 
Pool Preparations - Thursday, April 18, 2013
Preparations are being made to open the pool in May.
Residents who wish to use the pool will need to apply for a new pool code. All existing pool codes have been cleared from the system. This is because a number of former residents could still have codes, therefore can continue to use the pool, some residents have shared their codes with a number of other people and also there was a number of anti-social behaviour incidents last summer. Issuing new codes to everyone can contribute to making the pool as safe as possible for all users.
Residents can apply for a new pool code using the application form here:
Pool code application forms should be returned to The Estates Office, which is located at the end of the garages behind Block Two. Please make a note of your code before returning the form and do not share it with anyone else.
For everyone's safety please read and abide by the pool rules.
Further announcements on pool opening arrangements will be made over the coming weeks.
For further information please email:  
Blocked Downpipes - Saturday, April 13, 2013
Residents are requested to avoid disposing of food waste through their kitchen sinks as this causes blockages and water overflows at the rear of the blocks. The drains have been cleared several times this year and each visit adds to the service charge costs.

Estates issues can be reported to Tom Lloyd at  
Football Damage to Grass - Saturday, April 13, 2013
Frequent playing of football has damaged the grass in front of Block Five. It is requested that ball games are not played and that the grass is allowed to recover.  
Better Energy Deal for Ealing Residents - Saturday, April 13, 2013
The Big London Energy Switch is offering Ealing residents the possibility of paying less for their gas and electricity by switching suppliers. Residents need to register by midnight on Monday 8th April.

By bringing together households all over London to buy energy together, the scheme aims to get a lower energy tariff for households who sign-up. There is no commitment; you simply need to register your interest. Ealing Village Limited is also registering its interest for communal electricity and gas.

For further details please visit: 
Cyclical Maintenance & Related Repairs - Saturday, April 13, 2013
The cyclical maintenance programme has been slightly delayed by the extended poor weather conditions. Painting of the clubhouse and pump room woodwork and window frames will continue next week. This will be followed by painting of both lodge houses.

A sample double glazed window, which is a replica of the original window design, has been installed in the northern lodge house. When the original window was removed a great deal more rotten timber than could have been discovered without opening up was revealed and replaced.

Additional urgent works are also required to replace a ground floor window and lintel in block 4.

The planned cyclical maintenance programme will take place annually to maintain the buildings in good condition, in parallel with major works to refurbish a block every year.

Further information on works are available from Tom Lloyd at 
Hot Water System - Tuesday, April 9, 2013
The hot water system was de-scaled on Monday 8th April. This should contribute to reducing the drop in water temperature experienced at peak times, in paticular in the mornings. 
Update on Heating & Hot Water - Monday, March 25, 2013
The heating and hot water were restored this evening. The break in service was probably caused by the gas or electricity supply being temporarily shut down. As an extra precaution during the cold weather an additional maintenance check of the communal boilers will take place on Maundy Thursday to ensure all residents can continue to enjoy reliable heating. 
Vegetable Plots - Tuesday, March 19, 2013
The area behind the air raid warden's shelter, opposite Block 1, was recently cleared of dangerous debris and the soil level reduced to protect the air raid shelter. This made a small space for vegetable plots for use by residents. Anyone who wishes to reserve a plot should contact Tom Lloyd at or on 020 7963 8686.

Residents who intend to use the vegetable plots are requested to keep the area tidy and respect the quiet and privacy of residents in Block 1.  
Water Bills - Wednesday, March 13, 2013
Residents are reminded that they are entitled to apply to Thames Water for lower water bills. The lower bill is known as the Assessed Household Charge and it is available for customers who have asked to be charged by a water meter, but Thames Water are unable to fit one at their property. This applies to all flats at Ealing Village.

More information is available at:

Or by calling: 0845 9200 888. 
Cigarette Butts - Wednesday, March 13, 2013
Residents are requested not to throw cigarette butts onto the ground or from their balconies because this makes the estate look less attractive and also adds to the cleaning costs.

Comments on Ealing Village can be made via

Issues regarding cleaning and maintenance of communal areas need to be raised with Tom Lloyd at 
Garages Available to Rent - Wednesday, March 13, 2013
A number of garages are available to rent from Ealing Village Limited. Residents of Ealing Village receive a ten percent discount on the standard annual rent for a garage.

If you are interested in renting a garage at Ealing Village please contact Tom Lloyd on 0207 963 8686 or at 
Tree Works - Sunday, March 3, 2013
Ealing Council has granted permission to Ealing Village to fell the diseased horse chestnut tree on the Hanger Lane northern side boundary. The works will take place on Thursday and over the coming weeks the tree will be replaced.  
Hot Water Temperature - Sunday, March 3, 2013
The loss of temperature yesterday was reported to the heating engineers and was restored within a few hours. There should be no current issues and the system should be functioning. Please report any further concerns to Crabtree. It is also helpful if resident are able to confirm if neighbours are affected as well, as this helps the engineers. 
Vehicle Gates - Sunday, March 3, 2013
The vehicle gates have failed to operate reliably this week, therefore have been left in the open position. The contractor has identified the intercom system as the likely cause of the fault. This will be removed for repair next week. In addition the team of directors are concerned by the recent level of reliability of the gates, therefore have requested a review of the causes of each recent failure and a improvement plan from the gate's operator. 
Estates inspection - Tuesday, February 5, 2013
The next full inspection of the estate by the property manager and a director will take place on 14th February. Any faults, damage or issues with the communal parts of the estate should be reported to Tom Lloyd at, on 020 7963 8686 or on-line at 
Cyclical Maintenance Update - Thursday, January 31, 2013
GWS, who are the appointed contractors to carry out the cyclical maintenance, will be mobilising on the estate from Monday 4th February. Cyclical maintenance has been introduced to ensure Ealing Village’s buildings are maintained in a good condition. Planned cyclical maintenance can contribute to reducing long term costs by proactively maintaining areas such as roofs, down-pipes and exteriors boards, thus in some cases reducing the need to carry out more significant works.

The programme of works will include:
·         Cleaning guttering and roofs of the entire estate;

·         Carrying out targeted repairs to blocks, including tank houses and chimneys;

·         Water testing and clear all downpipes to ensure they run clear and there are no leaks;

·         External works and external redecoration of both Gate Houses;

·         Repair and repaint the clubhouse and pool pump-house window frames, doors and soffits.

In parallel GWS will be carrying out urgent repairs and replacement of parts of the dormer and roof area to flat 132 (North Gatehouse). This will include the trial of a new Crittall double glazed window. The window will not be the exact type that is being proposed for use in Ealing Village. The minor difference is that the trial window has flat rather than angled glazing bars. The trial will enable lessees, directors, residents and Ealing Council to view an installed new window.  The trial window, which is still to be painted in Buckingham Green, is currently on view in the clubhouse dining room. For further information please email: 
Grounds & Gardens Update - Thursday, January 31, 2013
The arborculturalists have almost completed the tree works across the estate. Unfortunately several diseased or dying trees were felled. These will be replaced with similar semi-mature specimens over the coming week.

Many of the logs will be left on the perimeter borders because they create a natural habitat for wild life, including stag beetles.

The horse chestnut tree on the boundary fence between Hanger Lane and the North Gatehouse has subsequently been found to be in a poor condition and dangerous, therefore an emergency order will be sought for it to be felled. Residents are welcome to suggest replacement trees and hedges for this border. The arborculturalists have also advised that the very large horse chestnut tree between block 3 and the tennis court could be approaching the end of its life, although no immediate work has been recommended.  This tree will be regularly monitored.

The team of gardeners worked over last weekend to:

Remove moss from the lawns.
Remove ivy from the former air raid shelter and cycle parking in front of block 1 in advance of it being repainted and a water tight roof covering installed.
Reduce the level of the soil around the cycle parking.
Create a communal allotment behind the air raid shelter. This area used to be for composting, therefore the soil is expected to be of good quality. Residents will be welcome to cultivate fruit and vegetables in this area. Further information will be made available when the gardeners have completed contructing the beds.
Remove metal and glass from the large laurel bush adjacent to the tennis court, which is used by children as a den.
Cover borders and beds with wood chippings.
Gardening works over the coming weeks will include:

Laurel bush planting in front of the cycle parking to create more screening and noise insulation.
Planting of pear and apple trees behind the cycle parking, while a row of raspberries will be planted along its front edge.
Replacement of felled trees.
The gardens in front of ground floor flats are part of the communal grounds. Many residents in ground floor flats garden these areas themselves. Ground floor residents are welcome to do this and choose their own plants and pots for these areas. However, the addition of rockeries, fencing and ornamental features are not allowed. Over the coming weeks the gardeners will be carrying out minor works to some of these gardens, including removing rocks and small fences, tidying borders and replanting. In addition, a small number of the most deteriorated pathways will be restored back to the original design (as at flat 1). Tom Lloyd can provide details of the proposed works. Tom is available at

To make any suggestions on how to improve the gardens please email:  
Hot Water Update - Wednesday, January 16, 2013
A fault occurred in the hot water boiler, which resulted in a drop in its temperature. This was reported and resolved today. We apologise for any inconvenience this caused. 

Any further issues can be reported directly to Tom Llloyd on 020 7963 8686 or 
Gate Operation - Wednesday, January 16, 2013
The 8 digit codes to open the vehicle gates were not working during the new times when the gates are closed. This fault has been resolved and the gates should now be operating effectively. We apologise for any inconvenience this caused.  
Vehicle Gate Timings - Sunday, January 13, 2013
From Monday 14th January the main vehicle gates will be closed during the day. This is a measure to improve sity security, recommended by the Police and requested by residents. 

The gates, however, will be open during the peak traffic hours of 7am to 9pm and 5pm to 7pm. 

The effectiveness of this change will be monitored.  
Block 5 - Heating and Hot Water - Sunday, January 13, 2013
The loss of hot water and heating in block 5 has been reported and an engineer will visit the site today to identify and resolve the issue. 
On Site Estates Office - Saturday, January 12, 2013
Work to refurbish the offices and stores at the end of the garages behind block 2 will commence next week. The work is taking place to create an office for the on-site estates manager(s) to replace Crabtree Property Management later in the year. 

The stores have been cleared in advance of the works and a small number of items are temporarily being stored in the clubhouse games room. We apologise for any inconvenience that this may cause. 
Winter Gritting - Saturday, January 12, 2013
The roads and footways of the estate have been gritted in anticipation of poor weather.  
Hot Water Temperature - Monday, January 7, 2013
The loss of hot water temperature has been reported to Crabtree and engineers will visit Ealing Village to identify and resolve the cause.  
Christmas Tree Recycling - Saturday, January 5, 2013
Residents can leave their Christmas trees adjacent to the cycle parking behind block 5, where they will be collected after 10th January for recycling.

Happy New Year from the Ealing Village Team of Directors. 
Estates Management Update - Saturday, January 5, 2013
The Ealing Village team of directors held performance review meetings with the cleaning contractors, the gardeners and the surveyors and architects responsible for the forthcoming major works programme.
As a consequence of poor weather and increased use, the clubhouse will now be cleaned twice a week. Residents are however requested to keep the clubhouse in a tidy condition and report any faults to Tom Lloyd. In addition, some improvement to staircase cleaning was identified as necessary, in particular dusting, removing cobwebs and polishing of entrance handles. The lodge house staircases will also be deep cleaned as these were identified as below the required standard.
The gardeners will continue improving areas of the estate, ensuring lawns recover where they have receded due to overhanging trees. Better planning of shrub positioning and borders will take place, including replanting areas at Hanger Lane to provide better noise insulation and also in the grounds in front of block 1. The communal gardens in front of ground floor flats will continue to be tended, in particular where occupiers do not want to cultivate these areas. Ground flat owners and occupiers are welcome to discuss planting options with Carlos, the Head Gardener.
Hunter Price, who are developing the major works programme and cyclical maintenance report that subject to consultation and approvals cyclical maintenance to the lodges, roofs, drains and guttering, the clubhouse and pool pump room, will commence during the first week of February.  
Maintenance requests should be directed to Tom Lloyd on 020 7963 8686 or at
Site Security Alert - Saturday, January 5, 2013
The Police have been called in response to two men in a van taking parts from the boiler room without permission. In additionrecently a car was broken into and a bicycle has been stolen. The gardeners also reported that two men posing as workmen attempted to steal their tools.

Residents are encouraged to be alert and report any suspicious behaviour immediately to the Police. 

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